Last July I acquired a laptop as a business tool for several consulting projects I was doing for a local sugar mill. I needed a laptop for my follow-up meetings and keeping all my information in one place, without having to store hundreds of papers in my home office.
After researching on the Internet for zillion of options, I finally decided on a Sony Vaio 14″ laptop of the Series E14P, Model 14A15FLB. It’s a powerful and aesthetic electronic device.
After a few months, the customer decided to hire an in-house Comptroller, so the consulting work dried up. Since then, I used the laptop mainly to surf the web and stream movies from Netflix. The screen resolution was awesome and the quality of the movies was up to par. Unfortunately, after a week or so, the computer started to act erratically. In the middle of a movie, I would get this blue screen of death indicating that something was wrong with the operating system. The exact message on the screen was, “A problem has been detected and Windows has been shut down to prevent damage to your computer. Attempt to reset the display driver and recover from timeout failed.” Another message was, “The ATI display driver has ceased to work correctly.”
Initially I thought the problem was at Netflix’s end, since something similar had happened with my old HP desktop. I kept on using the laptop until I got three Windows’ blue screens of death in one day and then I knew for sure that the machine had a problem. Since I was still covered by a service and parts guarantee of one year, I wrapped it up and drove over to Sony’s place to have it fixed. That was on the morning of December 11, 2012.
Sony’s facilities in Panama City are very modern and comfortable, and their employees are extremely efficient and polite. Sony operates in Panama for customer support as Grupo Proessa (www.proessa.net).
The laptop was returned on the morning of December 20, 2012, neatly wrapped in a plastic cover to protect it. I received a document indicating that the faulty motherboard had been replaced with a new one and the bios data had been configured. The repaired computer was guaranteed for three month, on top of the yearly guarantee that expires on July 7, 2013.
The reason I buy products in Panama instead of acquiring them from the States, is because I want to be fully covered by a local guarantee. In this case Sony repaired the laptop free of charge. Today I’ll be testing it, to make sure that it’s working properly.
This is the first time I’ve had a problem with a new computer. They usually work well for several years before they fall apart and follow the Dodo into the dustbin of history. Next time you buy a new product, make sure it’s fully covered with a reasonable guarantee. Good Day.