Meanwhile, Gramps was working his way around, saying in a controlled voice, ”Easy, Albert, we won’t be long—easy, boy.”
Another outburst, and she heard Gramps calmly say, “It’s okay, Albert, just a couple more minutes and we’ll be out of here. Hang in there, boy.”
At the checkout, the little terror was throwing items out of the cart, and Gramps again in a controlled voice was saying, “Albert, Albert, relax buddy, don’t get upset. We’ll be home in five minutes; stay cool, Albert.”
Very impressed, the woman went outside where Gramps was loading his groceries and the boy into the car.
—“You know, sir, it’s none of my business, but you were amazing in there. I don’t know how you did it. That whole time, you kept your composure, and no matter how loud and disruptive he got, you just calmly kept saying things would be okay. Albert is very lucky to have you as his grandpa.”
—“Thanks, lady,” said Gramps, “But, I’m Albert—the little boy’s name is Stevie.”
Source: Bits & Pieces