Navigating through these complex mazes and reaching a live human being in a call center in some far-off land, is often the hardest part of the journey toward customer satisfaction. I know this situation very well because I used to work for a Call Center in Panama.
Many times I was approached by very irate customers asking, “Are you a machine or a human being?” They were sick and tired of going round and round in a never ending loop solving absolutely nothing. They desperately wanted to talk to a human being and get their problems solved.
If you are having a hard time with IVRs (Interactive Voice Response) in the United States and want to find a way to avoid these irrational technological labyrinths, I have good news for you.
The Gethuman 500 Movement has been created from the voices of millions of consumers who want to be treated with dignity when they contact a company for customer support. From its inception, the “gethuman movement” has been an all-volunteer effort to improve the lamentable state of present day telephone customer service. These persons decided to organize a Web site specifically to solve customer service problems.
This web site includes the necessary steps to bypass the automated system and direct your call to a live customer service operator of numerous U.S. corporations from different economic sectors.
The Gethuman 500 Database includes U.S. companies classified in the following categories:
I’m sure this information will avoid you many headaches in the future. High quality customer service is the name of the game. Do you agree?